Terms and Conditions

These terms and conditions govern your use of Sportsbet services. By opening an account or placing a bet with Sportsbet Pty Ltd (ABN 27 088 326 612), you agree to be bound by these terms. Please read them carefully.

1. Definitions

  • “Sportsbet,” “we,” “us,” “our” — Sports bet
  • “You,” “your,” “customer,” “member” — any person who opens an account or uses our services
  • “Account” — your registered Sportsbet betting account
  • “Services” — all betting products offered via our website, mobile app and other platforms
  • “Bet” — any wager placed through your account

2. Eligibility

To use Sportsbet services, you must:

  • Be at least 18 years of age
  • Be a resident of Australia
  • Not be a resident of South Australia (online betting restrictions apply)
  • Not be excluded or self-excluded from gambling services
  • Not be an employee of Sportsbet or immediate family member of an employee
  • Provide accurate personal information during registration

We reserve the right to verify your age and identity at any time. Failure to provide valid identification may result in account suspension or closure.

3. Account Registration

3.1 Opening an Account

  • You may only hold one Sportsbet account
  • All information provided must be accurate and current
  • You must use your legal name as it appears on identification documents
  • You are responsible for maintaining the confidentiality of your login credentials

3.2 Account Verification

Australian law requires us to verify your identity. You must provide:

  • Valid government-issued photo ID (driver’s licence or passport)
  • Proof of residential address (utility bill or bank statement dated within 3 months)

Withdrawals may be restricted until verification is complete.

3.3 Account Security

  • You are responsible for all activity on your account
  • Do not share your password or allow others to access your account
  • Notify us immediately if you suspect unauthorised access
  • We recommend enabling two-factor authentication

4. Deposits

4.1 Deposit Methods

We accept deposits via:

  • Visa and Mastercard (debit and credit cards)
  • POLi
  • PayPal
  • Apple Pay
  • Bank transfer
  • BPAY

4.2 Deposit Terms

  • Minimum deposit: $5 (may vary by payment method)
  • Deposits are processed instantly in most cases
  • All funds must originate from an account in your name
  • We do not accept cash deposits or third-party payments
  • Deposit limits can be set in your account settings

5. Withdrawals

5.1 Withdrawal Methods

  • Bank transfer to an Australian bank account in your name
  • PayPal (if used for deposit)

5.2 Withdrawal Terms

  • Minimum withdrawal: $10
  • Processing time: 1-3 business days
  • Account verification must be complete before first withdrawal
  • Withdrawals are processed to the same method used for deposit where possible
  • We may request additional documentation for large withdrawals

5.3 Withdrawal Restrictions

We reserve the right to delay or refuse withdrawals if:

  • Identity verification is incomplete
  • Suspected fraudulent activity is detected
  • Bonus wagering requirements have not been met
  • There is a dispute regarding bet settlement

6. Betting Rules

6.1 Placing Bets

  • All bets are subject to acceptance by Sportsbet
  • A bet is confirmed only when it appears in your bet history with a unique bet ID
  • We reserve the right to refuse or limit any bet at our discretion
  • Maximum payouts apply and vary by sport and market
  • Bets cannot be cancelled once confirmed unless otherwise stated

6.2 Bet Settlement

  • Bets are settled based on official results from governing bodies
  • Settlement typically occurs within minutes of event completion
  • In case of disputes, our decision is final
  • If an event is abandoned or postponed, specific rules apply per sport

6.3 Void Bets

A bet may be voided if:

  • The event is cancelled, abandoned or postponed beyond 24 hours
  • A participant is withdrawn before the event starts
  • An obvious pricing or settlement error occurred
  • There is evidence of match-fixing or irregular betting patterns

6.4 Errors

We reserve the right to correct obvious errors including:

  • Incorrect odds or prices
  • Incorrect event or market information
  • Technical or system errors

Bets placed on erroneous markets may be voided or settled at correct odds.

7. Promotions and Bonus Bets

7.1 General Promotion Terms

  • Promotions are subject to specific terms and conditions
  • One promotion per customer unless otherwise stated
  • We may exclude customers from promotions at our discretion
  • Abuse of promotions may result in account closure

7.2 Bonus Bets

  • Bonus bets have no cash value and cannot be withdrawn
  • Only winnings from bonus bets (excluding stake) are credited to your account
  • Bonus bets expire if not used within the specified timeframe
  • Minimum odds may apply for bonus bet usage

8. Responsible Gambling

Sportsbet is committed to responsible gambling. We provide the following tools:

8.1 Account Limits

  • Deposit limits — set daily, weekly or monthly deposit caps
  • Bet limits — restrict maximum bet amounts
  • Loss limits — set limits on net losses

8.2 Time Management

  • Activity reminders — receive notifications about time spent betting
  • Reality checks — periodic pop-ups showing session duration

8.3 Breaks and Exclusions

  • Take a break — suspend your account from 24 hours to 6 months
  • Self-exclusion — permanent exclusion from all Sportsbet services
  • National Self-Exclusion Register — exclude from all Australian online wagering operators

8.4 Support Services

If gambling is affecting your life, please contact:

  • Gambling Help Online: 1800 858 858
  • Website: gamblinghelponline.org.au

9. Prohibited Activities

The following activities are strictly prohibited:

  • Opening multiple accounts
  • Using false or misleading information
  • Allowing another person to use your account
  • Using automated software or bots to place bets
  • Exploiting technical errors or system vulnerabilities
  • Money laundering or using proceeds of crime
  • Betting with inside information
  • Colluding with other customers to manipulate outcomes
  • Abusing promotions or bonus offers

Violation of these terms may result in account suspension, forfeiture of funds and legal action.

10. Intellectual Property

  • All content on our website and app is owned by Sportsbet or licensed to us
  • You may not copy, reproduce or distribute our content without permission
  • Sportsbet trademarks and logos may not be used without authorisation

11. Limitation of Liability

  • Our services are provided “as is” without warranties of any kind
  • We are not liable for losses arising from system failures, errors or interruptions
  • We are not responsible for third-party content or services
  • Our maximum liability is limited to the amount in your account at the time of the incident

12. Account Closure

12.1 Closure by You

You may close your account at any time by contacting customer support. Outstanding bets will be settled before closure, and remaining funds will be returned to you.

12.2 Closure by Sportsbet

We may suspend or close your account if:

  • You breach these terms and conditions
  • We suspect fraudulent or illegal activity
  • You fail to complete identity verification
  • Required by law or regulatory direction
  • Your account has been inactive for 12 months or more

13. Dormant Accounts

  • Accounts inactive for 12 months are considered dormant
  • We will attempt to contact you before applying dormancy fees
  • A monthly administration fee may apply to dormant accounts with a balance
  • Funds may be transferred to the relevant state authority as unclaimed money after the statutory period

14. Disputes and Complaints

14.1 Internal Resolution

If you have a complaint:

  1. Contact customer support via live chat, phone or email
  2. Provide your account details and description of the issue
  3. We will investigate and respond within 14 days

14.2 External Resolution

If you are not satisfied with our response, you may escalate to:

  • Northern Territory Racing Commission
    GPO Box 1874, Darwin NT 0801
    Email: [email protected]

15. Governing Law

  • These terms are governed by the laws of the Northern Territory of Australia
  • You submit to the exclusive jurisdiction of the courts of the Northern Territory
  • Sportsbet is licensed by the Northern Territory Racing Commission

16. Changes to Terms

  • We may update these terms at any time
  • Material changes will be notified via email or website announcement
  • Continued use of our services constitutes acceptance of updated terms
  • Current terms are always available on our website

17. General Provisions

  • If any provision is found invalid, remaining provisions continue in effect
  • Our failure to enforce any right does not waive that right
  • These terms constitute the entire agreement between you and Sportsbet
  • Headings are for convenience only and do not affect interpretation

18. Contact Information

For questions about these terms:

  • Sportsbet Pty Ltd
    Level 2, 477 Collins Street
    Melbourne VIC 3000
  • Phone: 1800 990 907
  • Email: [email protected]
  • Live Chat: Available 24/7 on website and app